Infraestructure Management

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eSCM

eSourcing Capability Model: A Measure of High Performance Carnegie Mellon University, Accenture and a small industry consortium collaborated to create a model for rating and certifying companies that provide IT-enabled outsourcing services. A renowned leader in creating quality models, Carnegie Mellon provided its discipline and know-how, while Accenture, a recognized pioneer and innovator in the outsourcing industry, brought the breadth and depth of its expertise in outsourcing, delivery and process. The result? The eSourcing Capability Model for Service Providers (eSCM SP)—a set of essential and desirable practices for outsourcing providers that addresses the complete process lifecycle and encourages providers to innovate. Including 84 practices, version 2 of the model was released in 2004 to provide a much-needed standard for companies to compare and evaluate outsourcing providers against a consistent set of criteria.

ITIL - IT Infraestructure Library

BS 15000

BS 15000 es el primer estándar mundial para la Administración de Servicios TI. Introduce una cultura de servicio y proporciona las metodologías para entregar servicios que concuerden con los requerimientos y prioridades del negocio definidos de una “manera manejable”, acentuando los procesos para sostener la calidad de la provisión de los servicios TI.

ITIL y BS 15000 están alineadas y son complementarias entre sí, ya que ITIL establece las Mejores Prácticas y BS 15000 define los estándares para la gestión de procesos de servicio, además de establecer si las Mejores Practicas son realmente adoptadas.

ISO 20000

ISO 9000

Configuration Management

Aset management

Service Desk

Integrated solutions

ERP & CRM

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